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Terms and Conditions

Website Terms of Use

Please read terms and conditions outline the rules and regulations for the use of LLUVIA Industries located at lluvia.in. By accessing this website we assume you accept these terms and conditions. Do not continue to use LluviaIndustries  if you do not agree to take all of the terms and conditions stated on this page.

General

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and they, are taken as interchangeable and therefore as referring to the same.

Cookies

We employ the use of cookies. By accessing LluviaIndustries, you agreed to use cookies in agreement with the Company Name‘s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our advertising partners may also use cookies.

License

Unless otherwise stated, LluviaIndustries and its licensors own the intellectual property rights for all material on lluvia. All intellectual property rights are reserved. You may access this from lluvia for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from lluvia
  • Sell, rent or sub-license material from lluvia
  • Reproduce, duplicate or copy material from lluvia
  • Redistribute content from lluvia

This Agreement shall begin on the date hereof

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. LluviaIndustries does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of LluviaIndustries,its agents and affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, LluviaIndustries shall not be liable for the Comments or for any liability, damages or expenses caused and suffered as a result of any use of and posting of and appearance of the Comments on this website.

LluviaIndustries reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant LluviaIndustries  a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Website information so long as the link:

(a) is not in any way deceptive;

(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and services;

(c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and business information sources;
  • lluvia.in community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of LluviaIndustries; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to LluviaIndustries. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; 
  • By use of the uniform resource locator being linked to;
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of LluviaIndustries’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Web Pages that alter in any way the visual presentation or appearance of our Website.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law;
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Shipping Policy

LLUVIA Industries (“we” “our” and “us”) is the operator of (https://lluvia.in/) (“Website”), (“you” “they” and “their”) refer to the customer who has placed one or more orders or is yet to place an order. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. Some products are stock-based while some products are made-to-order. There may not be accurate information on the product page about the product being stock-based or made-to-order. This is at our discretion since various dynamic factors are involved in this decision so it will change from time to time. For clarification, the customer or prospect may contact us via email or phone to understand about the product they have ordered or about to order, to avoid any misunderstanding or presumption or assumption. 

Order Processing

As mentioned above, the product(s) may already be ready or it may be partially produced, or we will only begin to produce or manufacture after receiving the order with payment. This varies from product to product and/or time to time for the same product.

The duration of processing / production, from order reception to dispatch, is mentioned in each product page. We do not convey, mention or promise timeline of delivery, we always communicate in terms of dispatch from our end. This duration such as 2-4 days or 7-10 days that is written in each product page is written in terms of working days. This duration may also vary in actuality depending on circumstances of various factors such as material availability, production constraint, concerned staff / worker being absent, etc. The duration is to be taken only as an approximation. 

When an order contains more than one product, the longest duration among the products ordered is considered to be the approximate dispatch timeline. In such cases the products will be sent in one package or in multiple packages in one courier booking. We also take the liberty to send the products individually if we deem it necessary. We may also send a few products first, then remaining products in another package in another courier booking, if there are more than two products in a single order. Essentially we have multiple approaches to preparing to fulfill an order for reasons such as safety of packaging, readiness of product(s), etc. The customer is always welcome to communicate with us to express his preference of packaging and dispatch. If his request is possible for us without any additional cost to bear at our end, we may be happy to comply. If additional charges are required, we may collect the same from the customer.

If we are not able to dispatch within the approximate time frame that is mentioned in the product page, this will not become a fault of ours warranting a cancellation or full refund of the order by the customer. As clearly mentioned above, the timelines are approximate. The nature of our operations and production process(es) may not allow us to produce or package or process a product or order in a fixed time frame. If a customer requests cancellation citing such a delay where we may have taken more time to dispatch than mentioned in the product page, we may not be able to process a full refund, we may be able to refund only up to 75% of the order value.

Shipping Costs – Domestic

Until 09 June, 2022

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order, for some products. Payment for shipping will be collected

with the purchase. In case of any price change by the courier company, we will contact the customer to inform them of the new price and collect the difference amount (if any).

Since 09 June, 2022

Free shipping by a courier of our choice (may vary from order to order, or product to product of same order ) across India. 

For those who prefer shipping by IndiaPost, an option is given at checkout page to switch from free shipping by any courier to IndiaPost for an item based fee. This charge will be added to the total price and collected from the customer. This fee may vary from the actual charge collected by IndiaPost at the time of booking the package at their counter because this charge includes our service of transporting the package to IndiaPost office and our service of booking the package there. In case the actual IndiaPost charge is higher than what we have collected from the customer while they place the order, we may request the customer to pay an additional amount to us.

Shipping Costs – International

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order, for some products. Payment for shipping will be collected

with the purchase. In case of any price change by the courier company, we will contact the customer to inform them of the new price and collect the difference amount (if any).

Order Fulfillment

LLUVIA considers an order fulfilled as soon as it is dispatched. The tracking number is then shared to the customer, from when the customer has the access to track the location / movement, and the right to call the customer service of the respective courier company and request details or update information / instructions pertaining to the package and delivery. The customer is expected to proactively follow up with the courier with the tracking number or other means to make sure the delivery happens in the right location since the customer would be more knowledgeable about the location, address and the availability of person(s) at the address to collect the package from the courier service. LLUVIA Industries will not take responsibility for any mistake in delivery since we print the address that the customer has typed while placing the order which is passed on to the courier and/or pasted on the package.

In case of any damage to the package, the customer is expected to not accept the same from the delivery person, as the custody then becomes that of the customer who will then automatically bear the responsibility of the condition of the package. The customer is expected to refuse collection of the package if there is any damage so that issue can be taken up with the courier service. In such a case, the customer should report the same to the courier company and to us with photographic or videographic evidence, so that the matter can be taken up to the courier company from the customer’s side and perhaps from our side as well to seek compensation or resolution for the same.

Once the customer collects the package, damaged or not, the package and the contents become the sole responsibility of the customer.

If the customer refuses to take delivery of the package for reasons other than physical damage accompanied with proof by photo or video, then it becomes a situation between the customer and the courier company where we can’t get involved. In case of damage with proof, as mentioned above, we may help the customer by raising a complaint or such with the courier company as a goodwill gesture.

If an order gets stuck, sent back or even lost during the delivery process, we may not be able to help as the courier service is out of our control. We will try to help recover the package or compensation from the courier company.

If the parcel has been delivered without you being present to collect, and if you are not sure where the parcel is located or if it is missing, please contact customer

Service of the courier company for a solution and also let us know, we will find ways to help.

In some cases, the courier company may call and request the customer to travel to the courier office to pick up the parcel. This usually happens in remote areas. The customer may have to understand and do the needful. The customer is free to negotiate with the courier company in such situations where they may meet in between the route and complete the delivery. All this is between the customer and the courier company, LLUVIA industries is not responsible or liable if the courier company is unable to deliver the package at the doorstep of the customer.

Transit time – Domestic orders

Generally, it takes anywhere from 1 day to 10 days or more for orders to be delivered by the courier companies. The main factor would be the distance of the destination from Coimbatore where the packages get dispatched. For a better understanding of the timeframe from dispatch to delivery, please talk to the customer care of the courier company after you receive the tracking details from us, or if you wish to know the timeline before you place the order or after you have placed the order and dispatch is pending, you can contact us via email and our team would be able to provide you with an approximate timeline. 

 Transit time – International orders

Generally, orders shipped internationally are in transit for 11 – 15 days. This timeline may become longer due to various international affairs which are not in our control. We do our best to ensure that the courier service accepts the booking of the package after confirming that they can transport and deliver by themselves or by using third party services from at their end.

We offer international shipping to the countries listed below. If your country is not mentioned, please email us the details of what you would like to order and to which country, we will talk to one or more courier companies and confirm to you whether we can ship or not. Please note that your country could be listed here and order could be placed on our website but then we may not be able to dispatch your order if the courier company does not accept booking as by that time there may be any change in the countries they can service or no longer do. In that case, we will do our best to send the package through another courier by collecting additional cost from the customer (if required) or process a cancellation of the order.

  • Ukraine
  • United Arab Emirates
  • Mauritius
  • Russia
  • United Kingdom
  • Poland
  • Portugal
  • Singapore
  • Thailand
  • Hong Kong
  • India
  • Indonesia
  • United States
  • Peru
  • Turkey
  • Sri Lanka
  • Philippines
  • Japan
  • Lebanon
  • New Zealand
  • Canada
  • Malaysia
  • Nepal
  • Myanmar
  • Dominican Republic
  • Brazil
  • Taiwan
  • Romania
  • Mexico
  • Chile

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and you will be responsible for any such additional costs or taxes.

Will I Be Charged Extra For Taxes?

For Domestic orders, The prices displayed on our site are inclusive of taxes. You will not have to pay any extra taxes.

International orders may be subject to custom duty by your respective country. The custom duty will need to be paid by you at the time of delivery

How Can You Contact Us About This Policy?

If you have any further questions or comments, you may contact us by:

Jurisdiction for legal proceedings

Any dispute subject to Coimbatore jurisdiction only, for any and all disputes not limited to shipping.

Order Cancellation

We can’t cancel an order after it is dispatched.

If the order is not dispatched yet, if a customer requests cancellation for any reason, we will refund up to 75% of the total value, in 7-10 working days after confirmation from the customer.

Returns Policy

We accept the return of our product only for warranty replacement. We do not accept returns for any other reasons such as “I don’t like the design after seeing it in person” or “I no longer need it” or “you guys take too much time I don’t want the product anymore” or  “the delivery is delayed so I won’t accept the product” or “the delivery is delayed so I have purchased elsewhere” etc.

We do not reimburse shipping costs for any kind of return of our product. If you have questions about returns, please contact us by phone or email.

Warranty Returns

Our Lifetime Warranty covers manufacturing defects only like cracks formed or breakage upon usage within safe limits. We will provide free replacement for the defective part / sub-component.

Step 1: Email the details why warranty replacement is requested, to hello@lluvia.in (including photos). Our team will communicate (reply to your email) regarding the eligibility for replacement.

Step 2: Courier the part to be replaced to our address mentioned in the contact page of our website. We will not provide reimbursement for the courier charge.

Step 3: We will dispatch the replacement part in 7-15 working days (or longer depending on the product in question as it may be out of production, or discontinued or for reasons that may affect the ability of production or timeline) and share the tracking details via the same email. We will bear the courier charges for sending the replacement part to the customer.

For Powder Coating or similar surface finish, the warranty period is limited to 6 months from the date of dispatch of the order.

There is no warranty of any kind for plastic parts such as Windshield.

There is no warranty for backrest cushion unless it is found damaged upon opening the package, upto 10 days from date of delivery to the customer as per tracking details of the courier.

Products of Third Party category are not tested by LLUVIA, we are reselling these products as they are, and we only verify the working condition of these products. We are unclear about the compatibility of any product on any motorcycle. 

In case we have verified, there would be clear mentioning of the name of the motorcycle on the product title and/or anywhere else on the respective product page. These are usually generic products that can fit on a variety of bikes but require some level of customisation while fitting depending on the motorcycle. 

In case you purchase any product and it doesn’t fit, we can’t take it back. Therefore, if you have any query regarding any product, please feel free to mail us with your question or chat with us on Instagram, we will clarify to the best of our knowledge before you order.

Privacy Policy

Privacy Policy

This privacy policy describes the information at Lluvia Industries, accessible at, lluvia.in one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Lluvia Industries and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at hello@lluvia.in

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and collect in Lluvia Industries. This policy is not applicable to any information collected offline or via channels other than this website.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Lluvia Industries follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

How to use “Cookies” 

Like any other website, Lluvia Industries  uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and other information.

  • DoubleClick DART Cookie

It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to lluvia.in and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy 

Web Beacons

Some of the advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data.

Google

Google is one of the third-party vendors on our site. For easier access, we hyperlinked to their Privacy Policies below.

https://policies.google.com/technologies/ads

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of LluviaIndustries.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on LluviaIndustries, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that LluviaIndustries has no access to or control over these cookies that are used by third-party advertisers.

Third-Party Privacy Policies

LluviaIndustries’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies 

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Do Not Sell My Personal Information

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

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